Insights

Reputation Management

Building and protecting the reviews and reputation clinics run on.

Free resource: Review Generation Toolkit - a downloadable toolkit.

All Reputation Management articles

Clinic Reputation Management: The Complete Guide

The complete guide to clinic reputation management: earn more reviews, respond well, handle complaints, monitor mentions and protect patient privacy.

beginner · commercial · 9 min

How to Get More Patient Reviews (Ethically)

How to get more patient reviews ethically: ask at the right moment, make it easy with a direct link, never incentivise, and reply to every review.

beginner · informational · 8 min

Responding to Negative Reviews the Right Way

How to respond to negative reviews the right way: stay calm, protect patient privacy, take it offline, fix the cause and show future patients you care.

intermediate · commercial · 9 min

Automating Review Requests Without Being Pushy

Automating review requests for clinics without being pushy: when to ask, which channel to use, how often to remind, and keeping requests compliant.

intermediate · commercial · 8 min

Why Reviews Are the Real Clinic Funnel

Why reviews are the real clinic funnel: how patients use ratings to shortlist, what makes reviews persuasive and how they lift every other channel.

advanced · commercial · 10 min

Managing Reputation Across Multiple Locations

Managing reputation across multiple clinic locations: one profile per branch, consistent replies, review monitoring and comparing branch performance.

intermediate · commercial · 9 min

Turning Happy Patients Into Referrals

How to turn happy patients into referrals: when to ask, making sharing easy, thanking referrers appropriately and tracking referral bookings.

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